Video Library

General Information

Reservation Software Demo | How to Use ReservationKey – New Account Setup & Overview
How to help us help you faster - include details, screenshots, URL, reservation number.
Things to try when the system isn't responding or there is a glitch.

Reservation Manager Tab

Availability

Appointment Bookings Tutorial
Demo of ReservationKey primary features
Auto Emails and the Correspondence Button
How to Use the Notes Bar
How To Change A Reservation
How to Delete a Reservation
How do I add an iCal link (such as for Airbnb or VRBO)?
How do I export reservations using an iCal link?
How to locate Airbnb iCal export links.
How to add ReservationKey iCal export links to Airbnb.
How to Add a Reservation
How to change reservations using the calendar
How to Cancel a Reservation & Remove the Hidden Reservation Link
Changing a Reservation

Reservations

New ReservationKey Reservations Tab | Modern Design, AI Search & Custom Views
Sending a Mass Email to Guests
How to refund a payment that was accidentally removed?
How to export reservation data.
How to send an email confirmation for manually entered reservations.
How to highlight a reservation using stars.
How to submit an authorize only instead of an actual credit card charge (works with Yapstone and Authorize.net).
How to refund a payment.
How to add a payment to a reservation.
How to break a multi-room reservation into separate reservations.
How to add a new room to a reservation.
How to move a reservation to a new room.
How to change the dates on a reservation.
How to cancel a reservation.
Replace merge codes "upon sending"

Guests

How to set up a Contact Alert
ReservationKey’s New Guest Photo Feature – Capture & Store Guest Images Instantly
ReservationKey’s New Guests Tab – Faster and Easier Guest Management
Export Reservation Data
How to export guest data.

Reports

Demonstration of Using a Security Code with the Availability Summary Report
Linking to availability reports.

Activity

How to see searches being made on a public reservation page.

Properties Tab

Properties / Locations

Setting up clickable maps to show availability

Rooms / Units

How to Resize Images Using imageresizer com
How to Un-Block Rooms
How to Block Rooms
How to change the room sort order.
Where do my room photos appear on the booking page?
We are open weekends only. How can we block all mid-week dates?
How to Block Dates

Fractions

How to setup Fractions
How to decide whether or not to use fractions.

Rate Plans

Using Alternate Rate Plans
Creating Rate Plans and Adding Rate Rules
How to charge an additional fee for extra guests.
How to duplicate Rate Rules.
How to duplicate Rate Plans.
How to set a minimum stay within a Rate Plan.
How do I edit my rates?
How to set up multiple rate plans per room.
Linking a rate plan to a room/unit

Rate Adjustments

How to set a minimum stay within a Rate Adjustment.

Fees

How to add a fee to a room (including linking fees to taxes and a rate plan).
How to apply taxes to a fee.

Settings Tab

Account Settings

I sold my business. How do I transfer my account to the new owner?
How do I cancel my account?
How to set an account alias.
How to change your plan.
How to pay by bank account, or change payment method.
How to set up a new subscription.
How to set up a paying subscription
How to change the email address that receives credit card digits

Users

How to Use Passkeys with ReservationKey - No More Passwords or Login Codes!
Creating Additional User Accounts
How can I set my time zone?
How do I limit users to access only some of my units?
How do the user permissions work?
How do I add a user?
How do I change my password?

Preferences

How to change the currency symbol.
How can the currency symbol be displayed after the price, rather than before?
How to change from dollars to euros?
How do I change the number of stars that I can use? Can I specify meanings for each star?
How do I change the width of the room names field in the internal calendar?
How to adjust number of dates that show on internal availability calendar

Reservation Status

Customize Reservation Status Colors
Is it possible to have rates set to zero when changing to a particular status?
How do I set the system to use a status for an initial inquiry (dates not blocked until confirmed)?
How do I change to a status automatically after receiving a payment?
How to have an email sent automatically when changing reservation status
Blocking Rooms for Groups Tutorial

Lists

How does the Amenities feature work?

Trash

How do I restore an item from the trash?

External Connections

How to Use Channex Settings in ReservationKey Sync Rates, Availability, and OTA Connections
How to Create Custom Email Schedules for Channex OTAs in ReservationKey
How to Add a Rate Increase for Airbnb’s New Host Only Fee in Channex
Send Contact Emails Directly to Mailchimp
How to Connect with the channel manager, Channex and the OTA's
How to reconnect a disabled VRBO channel connection with Channex.
Set up a custom field in order to track channel name from MyAllocator
How to connect to eRentalLock
Setting up Myallocator.com
How to export to Quickbooks Online.
Channel specific settings: Status, Email Schedule, Payment Page, Channel Name, Channel Reservation ID, Taxes.
What is the difference between MyAllocator and iCal links?
How do I send rates to MyAllocator?
How do I set up my connection with MyAllocator?
MyAllocator.com vs iCal
Using iCal Links
Disable all emails for Myallocator
Sending Rates to Myallocator
Setting up our Channel Manager

Website Tab

Reservation Pages

Adding Search Bar to WordPress / Elementor With ChatGPT's Help
How to Set Up ReservationKey with Your Website | Payments, Tours, and Booking Integration Demo
New Data Layer Makes it Easy to Add Reservation Data to Tracking Code
ONLINE CHECK-IN FORM; SIGNATURE FIELDS; IMAGE UPLOADS
Steps to take in setting up your Reservation Key account to go live
How to add Google Analytics and Google Adwords tracking code
Setting Up Hotel Style Reservation Pages
Multiple Units Versus Single Unit Reservation Pages
Customizing the Reservation Form
How can I disable online bookings for certain months, such as for a seasonable business?
How to add ReservationKey search widget to a WordPress website.
New users - items to check when testing your booking page.
How to make selected standard fields required on the reservation page.
How can I preview my booking page?
Is Reservationkey mobile friendly?
Changing the check-in time field from a text field to a drop down
How to use payment links

Themes

Comprehensive Tutorial on Making a Custom Theme for Reservation Page to Match Website Look and Feel
How to remove the waiting list form.

Website Messages

How to edit header, footer and other main text on a reservation page.
How can I add my logo to the booking engine header?

Payment Methods

How to add PayPal as a payment method.
How to add or remove a credit card transaction fee (surcharge).
How do I retrieve credit card numbers when using the Offline Payment Method?
How do I add Authorize.net as a payment method?
How do I add InnPayment/Yapstone as a payment method?
How do I set up Square as a payment method?

Payment Schedules

How to charge (or not charge) a deposit at time of booking.

Email Templates

Room Specific Information for Email Templates Example: driving directions and key codes
How to add information specific to the room or property reserved to an email template (summary).
How to add information specific to the room or property reserved to an email template (detailed).
How to manually send an email through ReservationKey.
How do I use merge codes with email templates?
How do I add an invoice?
How can I add my logo to the email templates?
How to set up an email template.
How to fix merge codes that are not working

Text Messaging

Text Messaging - Chat
Text Messaging - History
Text Messaging - Templates
Text Messaging - Schedules
Text Messaging - Quick SMS
Text Messaging - Dashboard

Email Schedules

Using Automatic Email Schedules
How to link an email schedule with a ReservationPage.
How to set up which emails should be sent or placed into queue for internally created reservations.
How to set up an email schedule.

Discount Codes

Creating Discount Codes and Linking Codes to Reservation Pages
How do I add a discount code?

Custom Fields

How to use data from a custom field in an email template (custom merge code).
How to create a custom field?

Items For Sale

How to Add Items For Sale and Packages to Reservation Pages

Guestbook

Adding A Guestbook To Your Website

Gift Certificates

What do ReservationKey gift certificates look like?
How to take payments for gift certificates, including using Offline Payment options.
How to use a gift certificate to pay for a reservation.
How do I create a gift certificate manually?

Custom Text

How to change the default text on public reservation pages.