Text Messaging Chat Window

Once text messaging is enabled for your account, a chat icon will appear in the upper right corner of the ReservationKey header. This icon allows you to quickly view and reply to guest text messages directly from anywhere in the system.

New Message Notifications

The chat icon displays a number indicating how many new or unread messages you have received. For example, if the icon shows “2,” this means there are two new incoming messages waiting to be viewed.

Clicking on the chat icon opens the Chat Window.

Viewing Conversations

In the Chat Window, the newest messages appear at the top:

• New Messages: These appear first and are marked with a new reservation or message indicator.
• Existing Conversations: Below the new messages, you will find ongoing message threads associated with other reservations.

To view or reply to a specific message thread, click on the conversation. Once opened, the new message count on the icon will decrease, reflecting that those messages have been read.

Replying to Messages

Within a conversation, you can type directly into the message box to respond to the guest. Messages sent from this window are transmitted immediately through the text messaging system.

Accessing the Chat Window from a Reservation

You can also open the Chat Window from within a specific reservation:

1. Open the reservation from your dashboard or search results.
2. Go to the Correspondence tab.
3. Click Chat to open the same messaging interface.

This view allows you to continue the conversation directly within the reservation context.

Viewing Other Conversations

To switch between different message threads, expand the chat section at the top of the window. From there, you can quickly move between conversations with multiple guests or reservations.