Connecting ReservationKey with MyAllocator

This guide explains how to connect your ReservationKey account with MyAllocator.com, our channel manager partner. Once connected, the integration provides two-way synchronization ? reservations from third-party systems like Booking.com or Airbnb will automatically appear in ReservationKey, and any reservations entered directly in ReservationKey (online or internal) will update those connected channels through MyAllocator.

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Step 1: Add the MyAllocator Connection

1. Go to the Settings tab.
2. Select External Connections.
3. Click Add Connection.
4. From the list, select MyAllocator.com and click Continue.

Enter your MyAllocator User ID and Password.

Select Matching Method: Most small hotels and B&Bs should choose One-to-One Matching ? this means each room/unit in ReservationKey corresponds directly to one unit in MyAllocator. Larger hotels using room types (e.g., ?10 Single Rooms,? ?20 Double Rooms?) can select a different matching type to group units by category.

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Step 2: Configure Reservation Settings

When a reservation is received from MyAllocator, you can define how ReservationKey handles it:

• Status: Assign a custom status for imported reservations (e.g., ?Booking.com? or ?Airbnb?).
• Deposit Category: Choose a category for imported deposit payments, if applicable.
• Email Schedule: Assign a specific email schedule for MyAllocator reservations ? for example, different messages for Airbnb or Booking.com guests.

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Step 3: Commission and Expense Settings

If you pay commissions to each channel, you can automate expense tracking by adding your commission percentage here. ReservationKey will automatically record this as an expense each time a reservation is imported from MyAllocator.

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Step 4: Custom Fields

ReservationKey can import and store additional data from MyAllocator using custom fields. These fields can be useful for reports and tracking purposes:

• Channel Name ? Record which platform (e.g., Airbnb, Booking.com) the reservation originated from.
• Payment Type ? Store the payment method provided by the channel.
• Commission ? Save the commission percentage per reservation.
• Reservation ID ? Record the external reservation ID from MyAllocator.

Hover over the question mark icons next to each setting in ReservationKey for more information.

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Step 5: Tax Options

You can choose whether ReservationKey calculates taxes internally or use tax data provided by MyAllocator. Select the method that best fits your accounting setup.

After reviewing all settings, click Save Changes.

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Step 6: Map Rooms and Units

Mapping connects the rooms in ReservationKey with the units in MyAllocator.

1. After saving, go to Room/Unit Settings for your MyAllocator connection.
2. If you manage multiple properties in MyAllocator, first select the property to configure.
3. Click Retrieve Rooms/Units.
4. Match each MyAllocator Unit to the corresponding ReservationKey Room.

You can map all rooms or only certain ones that should sync with other channels. Click Save Changes when done.

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Step 7: Verify and Sync the Connection

Once everything is configured, log out and log back into your ReservationKey account to refresh the settings.

1. Click your profile menu in the upper right corner and choose MyAllocator Status.
2. This will open a window showing recent synchronization results.
3. Successful syncs will show as Successful; any issues will appear as Error.
4. If needed, click Send Full Sync to resend all reservations from ReservationKey to MyAllocator.

Note: You may see errors if channels haven?t yet been configured in MyAllocator. Once your channels are connected there, ReservationKey updates will automatically sync through MyAllocator to each channel.

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Rate Management

At this time, ReservationKey does not send rate information to MyAllocator. Rates should continue to be managed directly within your MyAllocator account. This feature may be added in a future update.

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Troubleshooting and Support

• Ensure your MyAllocator credentials are correct and active.
• Verify all rooms are mapped properly under the Room/Unit Settings section.
• If you continue to experience sync errors, check the MyAllocator Status page for details and error messages.
• You can also post in the ReservationKey Forum for support or contact us directly for assistance.

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Summary

Once connected, MyAllocator serves as the hub for your channel management ? ensuring your availability, reservations, and occupancy data remain synchronized between ReservationKey, Booking.com, Airbnb, and other channels.

This integration streamlines your operations, reduces manual entry, and ensures all your connected platforms stay up to date automatically.