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How to use data from a custom field in an email template (custom merge code).

Using Custom Fields in Email Templates

You can include information stored in Custom Fields directly inside your email templates using merge codes. This is useful for automatically inserting details such as door codes, parking instructions, or arrival notes specific to each reservation.

Example Scenario

In this example, we’ll show how to display a custom “Door Code” field in an automated reminder email.

Step 1: Create a Custom Field

  1. Go to the Website tab.
  2. Select Custom Fields.
  3. Click Add Custom Field.
  4. Enter a label such as Door Code.
  5. Optionally, create a Custom Merge Code (e.g. doorcode).
  6. Click Save Changes.

Now, when you view or create a reservation, you’ll see a new field where you can enter the door code.

Step 2: Add the Merge Code to an Email Template

  1. Go to the Website tab.
  2. Click Email Templates.
  3. Edit the template where you want the custom field to appear — for example, your “Reminder Email.”
  4. Place the merge code in the message body. For example:
Hello {guest_first_name},  
Your door code for check-in is {doorcode}.  
We look forward to your stay!

Click Save Changes when done.

Step 3: Test the Email

  1. Open a reservation that includes the custom field value — for example, “Door Code: 6754.”
  2. Go to the Correspondence section.
  3. Select your email template (such as the Reminder Email) and preview or send it.

You should now see your custom data inserted automatically into the message, such as:

“Your door code for check-in is 6754.”

Summary

By combining Custom Fields with Email Templates, you can personalize guest communication and automatically include reservation-specific information — saving time and ensuring accuracy in your automated messages.