Troubleshooting System Glitches or Non-Responsive Pages

If you notice ReservationKey acting strangely — such as a screen freezing, not loading fully, or being unresponsive — there are several quick steps you can take to identify and possibly resolve the issue.

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Step 1: Refresh the Page

Sometimes the browser cache simply needs to reload. Try refreshing the system:

• Windows: Press Ctrl + R
• Mac: Press Command + R

This will reload the current page and refresh all elements. If the issue was temporary, this should fix it immediately.

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Step 2: Try a Different Browser

If refreshing doesn’t help, log in using a different web browser to see if the issue is browser-specific.

For example, try switching between:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Apple Safari

If ReservationKey works fine in another browser, the problem may be related to your main browser’s settings, extensions, or cached data.

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Step 3: Check Your Internet Connection

Try logging in using a different data connection to rule out a network issue. For example:

• If you’re on Wi-Fi, try switching to mobile data (hotspot or cell connection).
• If you’re on mobile data, try connecting to a Wi-Fi network.

This helps determine whether the problem is local to your current network.

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Step 4: Log Out and Back In

If ReservationKey still doesn’t respond, try logging out completely and signing back in:

1. Click your username in the upper right corner.
2. Select Log Out.
3. Close the browser tab or window, reopen it, and then log back in.

This resets your session and clears any temporary data that might be causing issues.

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Step 5: Report the Issue

If none of these steps resolve the problem, please contact our support team. When reporting, include the following information to help us narrow down the cause:

• Which browser you were using (e.g., Chrome, Edge, Firefox, Safari)
• Whether it happens on all browsers or just one
• If it occurs on both Wi-Fi and mobile data
• Any specific actions that triggered the problem (for example, saving a reservation or loading the calendar)

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Summary

These quick steps — refreshing, trying another browser, switching networks, and logging out and back in — can often resolve system glitches or help identify whether the issue is with your computer, network, or browser rather than the ReservationKey system itself.