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How to change the email address that receives credit card digits

Where to set the email address to receive first 12 digits of credit card number; for offline payment method

Offline Payment Credit Card Email Notifications

This guide explains how to control which email address receives the first 12 digits of a guest’s credit card number when using the Offline Payment (Credit Card) method in ReservationKey.

Overview

When guests submit their credit card information using the Offline Credit Card payment method, ReservationKey securely splits the data:

This ensures that the full card number is never stored in one place for security purposes.

Step 1: Default Notification Email

By default, the system sends the first 12 digits of the card number to the account email address listed under your account settings.

  1. Go to the Settings tab.
  2. Click Account Settings.
  3. Select Account Information.
  4. Update the Email field to the address where you want notifications sent.
  5. Click Save Changes.

All offline payment emails will now go to this address unless an override is configured.

Step 2: Override the Default Email (Optional)

If you want the card number notifications to go to a different email (for example, directly to accounting staff), you can set this up specifically for the Offline Credit Card payment method.

  1. Go to the Website tab.
  2. Click Payment Methods.
  3. Locate and click Offline Credit Card.
  4. Find the field labeled Notification Email.
  5. Enter the desired email address.
  6. Click Save Changes.

Note: If a notification email is entered here, it will override the default account email address. Only this address will receive the first 12 digits of the card number.

Summary