By clicking on 'Make Reservation' below you are agreeing to the Rental Agreement and Cancellation Policy.
Rental Agreement RENTAL AGREEMENT
(When you rent one of our cabins you are agreeing to the following terms)
1. AGE REQUIREMENT: To rent a studio/one bedroom cabin you must be 21 years old. To rent a 3 or 4 bedroom cabin, you must be at least 25 years old. And to rent a 5+ bedroom cabin you must be at least 28 years old. We do not rent to sororities, fraternities, college or high school groups. Large groups of unrelated guests must get prior approval. Occasionally we grant exceptions. call 865-363-3266.
2. PAYMENTS: To make a reservation we require 1/3 of the total rental amount down on a credit card and the balance will be charged automatically 30 days before your scheduled arrival with the credit card on file unless other arrangements are made.
Reservations will be canceled for failure to pay the balance after 2 days late and the cabin put back on the calendar and advertised for rent to another party.
3. TRAVEL INSURANCE/CANCELLATIONS: We do not give refunds or allow rescheduling of dates for inclement weather (snow, tornado, earthquake, etc.), power outages, disruptions to amenities, Acts of God, accidental damage, accidents, injuries, break downs, medical emergencies, no shows and or early departures for any reason, or any other unforeseen circumstances beyond our control, we strongly recommend a company that provides travel protection/insurance, this will protect your investment. Get online quote here https://www.squaremouth.com/ or contact your local insurance provider for details.
The fee to cancel is equal to 1/3 of the total rental amount (same as your 1st payment if you are outside of 30 days before your arrival). Cancellation requests received 30 days or less, prior to the arrival date, will be responsible for the entire rental amount. (no refund is given if you cancel less than 30 days before your reservation date)
4. SECURITY DEPOSIT: Most of our cabins require a refundable security deposit (see details in the quote). The security deposit is refunded after your stay once the cabin has been inspected for damages and the condition of the cabin and property. Paradise Ridge Cabins and the owners reserve the right keep the security deposit and if any damages incurred by tenant exceed the amount of the security deposit to charge the tenants credit card for any additional cost for damages and or for violation of this rental agreement.
5. CHECK-IN TIMES: Check in time is at 4 pm. On certain days/times of year the cleaning crew is very busy. They do their very best to have every cabin ready by 4 pm. Every effort will be made to have your cabin ready by 4 pm, but we do not give refunds or compensation if it is not ready on time. Likewise, it may be possible that your cabin is ready early and we would be happy to allow early check in up to 2 hours early if possible (please contact our office on the afternoon of your arrival to see if your cabin is ready to check in early).
6. CHECK-OUT TIMES: Check out is before 10 am. Late check outs must be approved at a minimum of 24 hours before departure and a non refundable fee of $50 per hour paid for late check outs. We reserve the right to charge you account if you do not check out on time.
7. DEPARTURE: Before you depart, leave the beds unmade. Put soiled towels & linens in the bath tub. Wash dishes or run dishwasher. Leave trash in trash can provided, dumpster, or in the kitchen. Lock doors and windows. Return furnishings to where they were when you checked in. Leave televisions in a connected/wired/programed fashion to local channels. Leave the remote on a nearby table. Please leave the property/cabin and grounds in the condition that you found it.
8. CLEANING FEE: The cleaning fee is for normal cleaning. In the rare event that the cabin requires excessive cleaning, this will result in extra charges to the credit card we have on file. To avoid extra charges please pick up and bag all trash and put it in the trash can provided, dumpster which is located to the left just before you exit the gate (if your staying in Black Bear Hollow or Fawn Hollow) or if the trash can/dumpster is full please leave any other bagged trash that is not leaking in the kitchen. Clean all used dishes, make sure to clean the BBQ grill if it were used and please leave the cabin in a respectable manner. Your respect and cooperation are greatly appreciated!
9. SMOKING: All cabins are Non-smoking. You may smoke outdoors only if you safely distinguish smoking material and pick up and dispose of your cigarette butts.
Smoking in the cabin is considered cabin abuse and you will be billed for a complete cleaning and deodorizing of the cabin if there is any kind of smoke odor that has to be deodorized, minimum fee for this is $300.
10. PETS: Some of our cabins are pet friendly and some are not.
All pets (small and some medium sized dogs, NO CATS!) must be approved at the time of your reservation and additional pet fee paid.
Pets are not allowed on furnishings.
Pets must not be left alone or unsupervised unless they are secured in a kennel. Pets that chew, bark, bite or who are not trained are not allowed.
Please pick up after your pet.
Pets brought by guests that are not approved at time of reservation will be subject to additional charges covering the cost to clean and or repair any damages caused, and we also reserve the right to ask you to leave the property without refund if it is determined your pet was not approved and pet fee paid.
11. PARTY POLICY: We do not allow parties of any kind. We reserve the right to ask anyone to leave any property without notice or refund for having a party.
12. VISITORS: Non-paying guests are not allowed unless permission is granted. (If your reservation was made for 2 guests then no more than 2 guests are allowed at the cabin)
13. IMPROPER USE OF PROPERTY: We reserve the right to ask anyone to leave our cabin/property without notice or refund for any kind of improper use of the cabin/property including partying, excessive noise, excessive drinking, the use of illegal drugs, and or any other violation of this rental agreement. Abusing our vacation home is not allowed and we reserve the right to bill your account for repairs, damages, or loss caused that is outside of normal wear and tear.
14. ACCESSIBILITY: It may be necessary on occasion for us to gain entry into the property during your stay (for example: scheduled pest control) We, our representatives and/or maintenance personnel reserve the right to visit the property if necessary. We promise to keep this to an absolute minimum.
15. FIRE WORKS: Shooting or Possessing Fire Works at any of our cabins/property is prohibited.
16. HOT TUB: Please keep the hot tub covered when not in use. You must read and follow all directions and safety procedures for using the hot tubs that are posted near the tub or in the cabin book.
Do not sit, stand on or damage hot tub covers. (broken hot tub covers are $300)
17. POOL TABLES: Never attempt to move a pool table. You will be responsible for the costs to repair, move, or replace the pool table.
18. AIR CONDITIONER: Do not use the Air Conditioner or Furnace with the windows or doors open. Do not use the Fireplace & Air Conditioner at the same time. This is a waste of gas and electricity, possibly causing the unit to freeze and will likely cause permanent damage to the unit leaving you without heat or air condition for duration of your stay. Please be responsible.
19. FIREPLACES: All fireplaces are seasonal. Dependent on weather, fireplaces are turned on in November and turned off in March. All fireplaces are on a timer and the pilot will be lit upon your arrival. Do not attempt to light, adjust, move logs or cook on fireplace.
20. FIRE PIT: If your cabin has a fire pit, (if your cabin does not have a fire pit do not attempt to make one)
please use caution when lighting a fire. Do not scrounge the nearby woods for fire wood. Fire wood should be purchased from a local vender. Fires need to be fully extinguished when not being supervised. Unexpected high winds at night are not uncommon. You are responsible if you start a forest fire. Please use extreme caution.
21. WILDLIFE/PESTS: Welcome to the Smoky Mountains! We do have wild animals in the woods. Insects and pests are not uncommon in the mountains either. Each property/cabin is routinely inspected and treated for insects and pests. Do not leave doors or windows open. Do not leave food out on the counter. Do not leave food outside or in your car and it is good practice to keep you car and cabin doors locked. Do not encourage insects, pests, or wild animals. If you happen to experience a pest during your stay we are happy to send pest control ASAP to address it, however no compensation will be given for experiencing a pest during your stay. Please help us maintain the cabin for future guests.
22. LIMITS OF LIABILITY: By renting this cabin/property and E-signing this document you are assuming all risk and liability for any damage, loss, or injury done to persons, property, agents, employees or visitors occasioned by the present or future condition of the premises, both latent and manifest. Paradise Ridge Cabin Rentals, the owners, Danny and Tara Orr, their employee’s and or contractors are not responsible for any loss due to theft, items left behind, accidents or injuries to guests or visitors due to negligence or lack of personal responsibility.
23. ATTORNEY COSTS: If Paradise Ridge Cabin Rentals or its owners, Danny and Tara Orr or any other property owner/manager of any cabin/property are to employ the services of an attorney to enforce any of the conditions of this agreement to collect amounts due, damages or losses, then the tenant shall be liable for attorney fees and costs incurred by them.
THANK YOU! Your respect and cooperation is greatly appreciated!
Cancellation Policy
CANCELLATIONS: We do not give refunds or allow rescheduling of dates for inclement weather (snow, tornado, earthquake, etc.), power outages, disruptions to amenities, Acts of God, accidental damage, accidents, injuries, break downs, medical emergencies, no shows and or early departures for any reason, or any other unforeseen circumstances beyond our control, we strongly recommend a company that provides travel protection/insurance, this will protect your investment. Get online quote here https://www.squaremouth.com/ or contact your local insurance provider for details.
The fee to cancel is equal to 1/3 of the total rental amount (same as your 1st payment if you are outside of 30 days before your arrival). Cancellation requests received 30 days or less, prior to the arrival date, will be responsible for the entire rental amount. (no refund is given if you cancel less than 30 days before your reservation date)
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