We strive to provide guests with a clean, safe, and friendly Inn experience. These House Rules and Policies are part of your reservation agreement. By booking and by signing your Inn registration, you agree to follow all House Rules, Policies, Terms and Conditions, and Procedures. These rules are intended to promote safety, comfort, and enjoyment for all guests. Management may update these rules from time to time.

Complimentary Coffee
Complimentary coffee is provided in the room, limited to one cup per person per morning. Tea is available by request.

For Assistance
If you need assistance, please contact the Innkeeper.

Luggage Racks
Luggage racks are provided in the closet. To help maintain cleanliness, please do not place luggage on the bed or bed bench.

Shoe Policy
For cleanliness and germ prevention, shoes should not be worn inside guest rooms, which is also customary in Hawaii. A cleaning fee may be charged if floors or rugs show excessive soiling.

Sand and Cleaning Fees
Please use the foot wash station before entering the Inn. Remove sand and mud before going into your room. If excessive sand is found in the room, a $100 Sand Removal Fee may apply. If dirt or soiling is found on rugs or furniture, a $50 Cleaning Fee may apply.

Lanai Doors and Energy Use
Please close lanai or balcony doors when leaving the room. Strong winds and rain can enter unexpectedly. To help conserve energy, close all windows when using the air conditioner, and please turn off the air conditioner when you exit the room.

Registered Guests Only
Only registered guests are permitted in the Inn’s rooms. No visitors are allowed without prior registration. The use of the sofa bed is not permitted unless prearranged. If the sofa bed is used without prior authorization, an additional $50 per night charge will apply.

Quiet Hours
Please keep noise to a minimum after 10:00 p.m. out of consideration for other guests.

Smoke-Free Property
The Inn is 100% smoke-free. Smoking, marijuana, illegal drugs, e-cigarettes, vape pens, vaping products, hookahs, incense, cooking, cigars, candle burning, and the use or diffusion of patchouli oil or other strong-smelling plant-based essential oils or synthetic products are prohibited. Marijuana is prohibited at all times.

Maid Service
Rooms with stays of 5 nights or longer will be offered a complimentary light cleaning every 3 to 4 days during designated times when guests are not occupying the room, by pre-scheduling with the Innkeeper. The Hilo Beach House Inn follows a green policy and encourages guests to reuse towels by hanging them on the towel racks after each use. Additional towels may be requested, but daily or frequent towel exchange service is not provided.

Clean Green Stay Safe Program
The Hilo Beach House Inn follows enhanced cleaning guidelines based on CDC and AHLA Stay Safe recommendations. High-touch surfaces are cleaned, disinfected, and sanitized. Natural cleaning products and a commercial-grade disinfecting steamer are used where possible.

Candles, Incense, and Essential Oils
Candles, incense, and essential oils used for diffusing, vaporizing, or similar purposes are prohibited. These items will be treated as smoking violations and may result in a fine or eviction without refund.

No Cooking or Fireworks
For safety reasons, food preparation in guest rooms using cooking appliances is prohibited in all rooms except the Pikake Room. This includes hot plates, toaster ovens, rice cookers, burners, heating appliances, open flame items, and similar equipment. A minimum $300 fee may be charged for cooking in a room. Cooking grills are permitted only in the Inn’s designated ground-floor area. Open fires, flames, and fireworks are not allowed anywhere on the property.

Check-In and Check-Out
Check-in is after 3:00 p.m. Identification and a credit card are required. Check-out is by 11:00 a.m. For expedited contactless checkout, please turn off the air conditioner and lights, close the lanai or balcony doors, do not strip the bed, do not place used or wet towels on the floor, and notify the Front Desk of your departure. A late check-out fee of $50 may apply.

Guest Registration
We require valid contact information from the guest making the reservation, including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. For safety reasons, only guests aged 13 and older are permitted at the Inn.

Right to Refuse Service
The Hilo Beach House Inn is privately owned and operated. We reserve the right to refuse service to anyone for any reason that does not violate federal or state law. The Inn has a zero-tolerance policy and may refuse admission, service, or accommodation, or remove a guest without refund, for violations of reasonable standards and policies established by the State of Hawaii and the Inn’s owners. Registered guests are responsible for ensuring all occupants comply with house rules and will be responsible for any costs needed to enforce these rules. The Inn may refuse service or evict a guest for refusal or failure to pay, failure to follow house rules, disorderly conduct, intoxication, failure to supervise children, unlawful activity, possession of prohibited items, damage to property, exceeding maximum occupancy, or other conduct that disrupts the safe and lawful operation of the Inn.

Damage to Property
The registered guest will be held responsible for any loss or damage to Inn property caused by themselves, their guests, or any person for whom they are responsible.

Taxes
Applicable Hawaii state taxes and fees will be charged as required by law.

Because our Inn has a limited number of rooms, cancellations affect us significantly. We do not overbook or maintain waiting lists. Your reservation is guaranteed for the dates reserved, and we expect you to honor your reservation.

Cancellations or changes made 30 days or more before arrival will be charged a $25 cancellation/change fee plus any non-refundable original reservation credit card processing fees. Cancellations or changes made within 30 days of arrival will be charged 100% of the reservation total. No refunds or credits will be issued for early departure or unused nights. Applicable Hawaii state taxes and fees will be charged as required by law.

By booking, you acknowledge that you have read and agree to this Cancellation Policy.

Reservations during the Merrie Monarch Festival and Holiday Season are non-refundable. These dates are considered peak season on the Big Island, and room demand is high. Please be certain of your travel plans before booking. This cancellation policy is firm, no exceptions will be made, and no discounts are offered during festival dates. This policy supersedes any other cancellation policy.