- The full cost of your reservation is required at the time of booking to confirm your stay.
- This payment is non-refundable.
- Reservations are not transferable.
- Modifications to your booking (changing room type, room occupancy, increasing the length of stay) are subject to availability. Please reply to your
Booking Confirmation email to advise.
- Should you need to cancel your reservation please reply to your
Booking Confirmation email to advise your need to cancel. We will endeavour to re-sell your room(s) and will issue a refund, less 10% administration fee if the room(s) are re-sold. The earlier you are able to inform us of your need to cancel the greater the chance that we will be able to re-sell your room(s). Reminder: we only accept cancellation instructions in writing, please reply to your
Booking Confirmation email to advise your need to cancel.
- Deposits paid to us are non-refundable. We advise you to obtain travel insurance in case unforeseen circumstances require you to cancel your reservation.
- Sorry, we do not accept homeless or DSS referrals.
- Sorry, no reservations can be accepted from persons under 18 years old. At least one guest must be 18 years of age or over.
- Sorry, no Stag/Hen all male/all female party groups (maximum of four people of the same gender per reservation).
- We are strictly non-smoking throughout.
- A full copy of our terms and conditions may be found
here.
COVID 19If UK government regulations require closure of our premises in NE33 or prohibit travel to us/from your address (supplied to us at the time of booking) then you may choose either to receive a full refund of all monies paid or to transfer your booking to a future date.