Rental Agreement
Tumbling Waters Inn & Le Cascade Villas / Suites
427 East Main Street Lava Hot Springs, Idaho 83246
Check-in time is 3:00pm and check out is 11:00am.
Policies
Shoes:
We are asking our guests to help keep the carpets and floors clean by removing their shoes upon arrival. Make yourself comfortable by packing your slippers, fluffy socks or inside only shoes.
Linens:
We provide all your bed linens, bath towels, hand towels, washcloths and kitchen towels. Remember to bring your pool towels and to leave our bath towels in the bathroom. We have pool towels for purchase inside Mountain Mayhem (you get a 20% discount for staying at Tumbling Waters) if you forgot to bring them.
Pet & Smoking Policy:
No pets or smoking are allowed. You will be charged a minimum of a full night’s stay (or more, depending on extra cleaning required) for smoking or having your pet in your room. Remember that guests staying after don’t want to smell smoke or pets and will complain. If we have a guest leave because of it you will be charged for any refund (partial or full) and the loss of rental. You can call (208) 339-5584 (Braun’s Beds and Biscuits Boarding and Grooming) if you’re traveling with pets. 7599 E Old Oregon Trail Road, Lava Hot Springs, ID 83246
Service Animal Policy:
We do allow service animals onto the business premises in whatever areas customers are generally allowed. There will not be a deposit taken for the animal, however, if the service animal causes damage to the premises or if the premises needs repairing or cleaning because of the service animal, we will charge any applicable fees to the customer that owns the service animal. The care or supervision of a service animal is solely the responsibility of his or her owner. We are not required to provide care or food or a special location for the animal.
Deposit:
We do not take a deposit but we do require payment in full at the time the reservation is made.
Cancellation Policy:
You have up to 7 days prior to your reservation to cancel and receive a refund of your deposit (less a $10.00 processing fee). For cancellations made less than 7 days prior to booking date (day of arrival) we will try to re-rent the room for you. If we are able to do so then we will still refund your deposit (less the $10.00 processing fee). If, however, the room does not re-rent we will have to charge the entire rate of the room plus tax.
Cooking:
Our units with kitchens (Penny Lane Cottage, Suites 1 and 2 and the Villa (apartment) are stocked with an array of pots & pans and cooking utensils. Please don’t pour any grease down the sink.
Housekeeping:
We do not go into your rooms daily but would be happy to let our housekeepers know if you need anything. Just give us a call at 208-776-5000.
Noise:
We have neighbors all around us and are asking all of our guests to be conscientious of this. Quiet hours are 10pm weekdays and 11pm weekends. If you are disturbing neighbors or other guests we will have the police come. If it results in another guest leaving or complaining you could be charged for any refund (full or partial) we would give them.
Check Out:
• Please take out all your trash.
• Please remember to leave the rental the way you found it. Wash dishes, wipe counters, stove, fridge, cupboards, microwave etc. Please put all items back where they belong. You will be charged an additional cleaning fee if the rental is difficult or impossible to clean. We will wash all bedding but remember that damaged bedding will be charged at replacement cost if they are damaged.
• Please bring your key(s) to the Tumbling Waters Inn office at 427 East Main Street. If you are leaving before the office is open for the day, please leave your keys in your room. There will be a $50.00 charge for unreturned or lost keys. If we must rekey your room because you have lost multiple keys you will be charged the amount it costs us to rekey the lock.
• You may request a later checkout up to 1pm. This request may be denied if we have to clean the room for another party. Parties staying later than 1pm will be charged a full night.
• Damages and missing items will be charged for the replacement costs.
**IMPORTANT** If you are checking in and our office is closed, just go directly to your room. We will leave it open with a key inside or give you the combination to the keypad.
Directions to Lava Hot Springs From I-15: Take Highway 30 east 11 miles to reach the entrance to Lava Hot Springs. There are 2 entrances from Highway 30, one on the west end of town and one on the east end. Either will work.
Directions to Tumbling Waters Inn/Office: From either entrance to town go to the east side of town to 427 East Main Street. The Tumbling Waters Inn is located here directly across the street from Lava’s World Famous Hot Pools.
Directions to Le Cascade Villas/Suites: From either entrance to town go to Ireland Bank at 146 East Main Street located in the center of Lava Hot Springs. Condo #1, Condo #2 and the Villa Suite are all accessed by going through the breezeway to the right of Ireland Bank. Go to the top of the stairs and you will enter a small courtyard that starts behind Ireland Bank. To the left you will see Suite#1 and Suite #2. To the right you will see the Villa Suite and the wood deck leading to the entrance door. You can park just inside the courtyard from the alley or out on Main Street.
Directions to Penny Lane Cottage: From either entrance to town go to the west side of town to 344 West Main Street. (approximately 3 ½ blocks from Mike’s Market) The “Penny Lane Cottage” has a little white picket fence in front of it. You can park in the front of the cottage or in the back via the alley on the gravel area.
Remember you get 20% off rentals or anything in Mountain Mayhem when you stay with us! Our summer rentals are available from May to October and our winter rentals are available from November to April. We sell our rentals at a great discount so be sure to check out the deals year round. Pebble Creek Ski Area offers 2 for the price of 1 lift ticket when you stay with us as well. Just show them your lodging receipt! Great skiing is only 20 minutes from Lava. Imagine a nice soak in the hot pools after a day on the slopes! Check our website for great weekday deals for a cheap getaway and lavahotsprings.org for more Lava info. Have a great time and see you soon in Lava!
Safe travels and see you soon!
Tumbling Waters Inn & Le Cascade Villas/Suites
208-776-5000
www.tumblingwatersinn.com
Cancellation Policy
Cancellation Policy:
You have up to 7 days prior to your reservation to cancel and receive a refund of your deposit (less a $10.00 processing fee). For cancellations made less than 7 days prior to booking date (day of arrival) we will try to re-rent the room for you. If we are able to do so then we will still refund your deposit (less the $10.00 processing fee). If, however, the room does not re-rent we will have to charge the entire rate of the room plus tax.
Cooking:
Our units with kitchens are stocked with an array of pots & pans and cooking utensils. We have left containers under the sink for grease. Please don’t pour any grease down the sink.
Housekeeping:
We do not go into your rooms daily but would be happy to let our housekeepers know if you need anything. Just give us a call at 208-776-5000.
Noise:
We have neighbors all around us and are asking all of our guests to be conscientious of this. Quiet hours are 10pm weekdays and 11pm weekends. If you are disturbing neighbors or other guests we will have the police come.