Guests acknowledge SME is a Couple's Escape - additional guests are authorized only upon owner's approval with fee prior to booking. No children are permitted. Only overnight guests are permitted on the property.
Guests agree to comply with the SME policies posted on the SME site at: http://www.shadowmountainescape.com/policies
SME COVID 19 Mitigation Policy:
Shadow Mountain Escape (SME) continues to strive to make our guests' stay as comfortable and safe as possible. During this COVID 19 Pandemic we will respect and enforce the following policy. Hopefully, someday soon, we can again all relax our awareness level and mitigation actions.
Guests displaying obvious symptoms of sickness, or who have been diagnosed with active COVID 19 or any other contagious disease, should contact SME as soon as possible in advance of their date of reservation to reschedule or receive their deposit back ($85 late cancellation fee for sickness will apply). The owners of SME will demand that potentially contagious guests (those showing obvious symptoms of sickness) receive and provide a Doctor's clearance prior to being allowed on SME property. Any guests who suspect they may have began showing signs of contagion during their visit, should inform the owner(s) SME immediately for assistance in gaining proper medical support and to ensure proper spacing and de-sanitization are applied accordingly.
During the Pandemic period, SME will incorporate the following:
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â€¢ Promote Social Spacing by maintaining 6 feet or more physical separation between all cabin guests and proprietors (this includes during check-ins)
â€¢ Guests will be required to only use their designated entry doors and not touch other cabin hand-rails or door knobs
â€¢ Hand sanitizer is provided in each cabin - guests are asked to use it upon each entry and departure of their respective cabins
â€¢ Disinfectant wipes or sprays are provided in each cabin, guests are asked to wipe down surface areas and door knobs before checking out
â€¢ Cleaning personnel will always wear gloves when entering and cleaning cabins and throw them away after completing cleaning
â€¢ SME cabins will be closed on Tues and Wed of each week for "airing out" and deep cleaning
â€¢ SME will only use disinfectant based cleaning agents such as Clorox or Lysol
â€¢ Guests will be urged to pay via PayPal to avoid any physical money transfersÂ
Reservations are considered "confirmed" when the $250 deposit has been received.
Cancellation Policy: A $85.00 service charge per room will be applied to all cancellations. Due to limited availability which requires us to turn guests away once a cabin is blocked out, Cancellations received less than 7 days from arrival will be charged the entire reservation price unless we can rebook; no exceptions. Holidays and Fall foliage season cancellations received less than 14 days from arrival will be charged the entire reservation price unless we can rebook.
We will not attempt to rebook your cabin should you cancel your reservation on the day of your arrival.
If a reservation is cut short you will be charged 50% per day for each remaining day of your reservation, excluding Holidays and Fall Season where you will be charged the entire amount of your reserved stay.
All cancellations must be received by phone or email.