Hotel Policies Hotel Policy
Guests booking a reservation on our website or signing in a registration card at check-in, you are agreeing to abide
by our hotel policies and procedures.
Check-in
- Check-in time is after 4 pm. If you arrive early, we may accept an early check-in if your room is ready. We are
unable to guarantee any early check-in advance requests; it is based on availability. If early check-in is not
possible, we will be pleased to store your luggage until your room is ready.
- Late check-in: Our check-in office is open until 9 pm daily. Check-in after this time is considered late check-in.
We can arrange special check-in or any other contact procedure for late check-in guests. However, guests must
contact us in advance if you plan or tend to be late.
- Guests will be required to present an ID/passport and a valid credit/debit card upon check-in with pre-authorized
approval funds per stay. Cash payment guests will be required $100 deposit per night and will be returned on
your departure date.
- Government regulations and laws are always in effect. We reserve the right to refuse check-in and service to any
guests who do not follow or comply with regulations and hotel policies.
- There is no refund if you are unable to check in on the reservation date or no-show. No substitution or change
date allowed if it is less than the "Free cancellation windows" period.
Check-out
- Check-out time is anytime until 10:30 am. If you require late check-out for a necessary reason, please contact
us before 10 am. We will do our best to accommodate you, depending on availability. A charge may apply at $20
per hour if no advance contact.
- No refund for early checkouts.
Phone Booking Reservations
Please feel free to use our toll-free number if needed: +1-844-CELADON (235-2366). We look forward
to booking your next stay or answering any questions you have.