Our policies are meant to be fair to all guests renting and looking to rent one of our 14 cabins. To modify or cancel your reservation you must call the resort office at 417-779-4360. (Email cancellations not accepted).
Reservation Deposit/total Payment made is refundable minus a process fee of 5% of deposit/payment made if cancelled by the following
“Cancel by” date as follows*:
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Reservation with an arrival date prior to April 18 and after Sept 18, deposit is refundable if canceled 30 days from reserved arrival date (minus process fee).
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Reservation with arrival April 19 – May 14, deposit is refundable if cancelled 45 days from arrival date (minus process fee).
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Reservation with arrival between May 15 – Sept 17, deposit is refundable if cancelled 60 days from arrival date (minus process fee).
For any cancellation past the cancel by window, only nights "refilled" can be refunded, minus a 10% process fee.
Renter agrees this refund can only occur after the original reservation dates to ensure the resort has the ability to refill those nights and provide the best refund possible.
We make every effort to fill any cancellation, however last-minute cancellations are more difficult to fill. We can give no refunds due to late arrival or early check outs, Acts of God or unforeseen weather conditions, including flooding, if the cabin/resort is available for accommodation. A reserved guest who has paid a deposit is responsible for all days reserved.
We recommend a low-cost option of purchasing travel insurance for unforeseen needs by
purchasing trip insurance *Special events (Nature’s Arena concerts) and lake event fishing tournament event dates (i.e., Big Bass Tour) follow a 60-day cancellation window. Please call for questions on special lake/area events. In special cases, a 90-day cancellation may apply which will be informed with estimate.