Platoro Valley Lodge & Cabins
Cancellation policy and refunds: We know that plans can go astray. However, we rely primarily on advance reservations and cancellations cannot always be filled. So to be fair to all concerned, our policy is as follows: Any rental fees paid, less a $50 processing fee plus any credit card fees, are refundable, if the reservation is canceled at least 30 days prior to your arrival date. If you cancel during the 30 days prior to your arrival, you will forfeit all rental fees collected. If the canceled reservation is re- booked, we will refund your forfeited rental fee, less a $50 processing fee plus any credit card fees, after the end of that rental. No shows will be charged in full unless the cabin is re-rented.
Reservations: We require 50% deposit 60 days before the reservation this will be emailed for you to pay or charged to the credit card information given at time of reservation.
Security Deposit: Prior to your arrival a credit card number must be given to keep on file for a security deposit. This is to protect us from possible damages to our property. Security charges will only be applied to your credit card if necessary and you will be notified. Guests are financially responsible for all damages and additional cleaning fees if necessary. Should we find the cabin in an unacceptable condition upon your departure, your security deposit will be used for extra cleaning, damage repairs, replacement of missing contents expenses resulting from agreement violations such as smoking in the cabin, dirty dishes left unwashed, furniture moved, etc...
Check-In Procedures: Upon arrival come to the office and register. At this time you will verify the number in your party. For verification of your identity, we will ask you to provide us a copy of your drivers license and your credit card and CCV number with name and billing address. You will be required to have a credit card number on file for your security deposit. You will receive a key to your cabin.
The renter agrees that he/she will not claim any charge backs or credits from his/her credit card company for any fees charged to his/her credit card, including but not limited to deposit, rental, or additional damage or security deposit fees.
Returned check fee: There is a $50.00 per check fee for all returned checks.
Each cabin comes fully furnished including dishes, silverware, cookware, coffee maker, filters, microwave, a limited supply of toilet paper and paper towels, dish soap, hand soap, cleaning supplies, and linens, this includes sheets and towels and blankets. Do not rearrange furniture.
Maintenance: Please report any problems or damages in your cabin the day of check-in to the managers. If not reported, we must assume the damage or loss occurred during your occupancy and we will have to charge you. When maintenance needs arise during your stay please contact the managers. It may be necessary for them to enter the cabin during reasonable hours to perform minor repairs. There will be no refunds for the malfunction of any equipment including but not limited to appliances or power outages.
Housekeeping: Housekeeping is not provided during your stay but can be arranged ahead of time for a fee. Our housekeeper takes great care to provide you with a clean cabin.
Minimum Age required to rent a cabin is 21 years and the person who books the cabin must stay at the cabin for the entire rental period. Sub-letting or parents renting for their children under the age of 21 is NOT allowed.
Maximum Occupancy: The number of persons occupying your cabin shall not exceed the number stated on your reservation. If additional persons are added after your reservation is secured you must inform us upon arrival and charges will be added as necessary. Renters may be subject to cancellation or penalties or $20 a night per person or pet if numbers exceed confirmed occupants listed. This is a violation of the rental agreement.
Phones: We are located in the mountains and no cell phones work. We have a land line that is available $2.00 a call limited to 10 minutes.
Pets: We are a pet friendly resort therefore we do allow pets in our resort. There is a $10per/pet fee. Please keep your pet on a leash at all times and clean up after them. Do not leave pets unattended and outside the rental unit. Pets are not allowed inside the office or bathhouse. Aggressive pets are not welcome.
Check-In and Check-Out times: Check-in is 3:00pm and check-out is 11:00am. We make every effort to have your cabin clean and ready, if your cabin is ready early when you arrive you may check in early at no extra charge. An additional nights stay may be charged for late check-outs.
Smoking and smoke detectors: There is no smoking allowed in our cabins. If we find evidence of smoking inside any of our properties, you will forfeit your entire security deposit, There are smoke detectors in all of our cabins, do not unplug or remove the batteries from them. There are also fire extinguishers under every kitchen sink in case of an emergency.
Check-out Procedures: Upon departure guests are required to leave the property in the same general condition at was when they arrived. Please comply with the following before check-out:
1. Dishes, pots, pans, silverware and utensils should be washed and put away.
2. Charcoal or gas grill cleaned and gas turned off.
3. Windows and doors closed and locked, all lights turned off to conserve energy.
4. Thermostat set to 50 degrees when on heat setting.
5. All garbage and trash bagged and placed in can outside cabin.
6. Property left neat and in order.
7. Keys should be dropped off at the office or left in the drop box outside of office.
This property is privately owned. The renter accepts renting privileges with the understanding the he/she does hereby release Platoro Valley Lodge & Cabins LLC , its officers and employees of all liability for loss or damage to property and injury, against claims resulting from loss or damage to property or injury to the person of any member of the family or guest of the registered renters arising out of the use of the resort facilities.
I acknowledge and confirm that I have read and agree to all conditions on this rental agreement.
Cancellations: $50 cancellation fee for reservations cancelled prior to 30 days before arrival.
Deposit refunds are allowed only with 30 days prior notice.
Reservations shortened after the deadline may have up to two nights deposit retained.
No refunds on early departures or late arrivals.
Changes in reservation dates after a deposit is made may be subject to a service charge, at our discretion.