Rental Agreement
Our hotel is a privately held company and we reserve the right to refuse service. We are not responsible for items lost or stolen during you stay with us. We ask you to please make sure your valuables are secured.
DEPOSIT POLICY: A $50 deposit is charged at the time the reservation is made. The balance cost of the stay is charged with in 7 days prior to your arrival.
RESERVATION CANCELLATION CHARGE: You may cancel your reservation within 24 hours of the check in date for a cost of $50. Same day the cancelation fee is 100% of the room cost unless we rebook the room.
NO-SHOW POLICY: No Shows will be charged 100% cost of the room for the 1st night. Any additional nights booked will be canceled.
CHECK-IN POLICY: Check-in begins at 3:00 PM. and ends at 11PM.
Depending on availability, checking in before 3pm is an additional $25.00 charge.
After 11PM a $50.00 Late Check-In Fee will be charged.
CHECK-OUT POLICY: Check-out ends at 11:00 AM.
After 11AM a $50.00 Late Check-Out Fee will be automatically charged per hour.
PET POLICY: No Pets. Guests with pets on the premise will be charge $500 fee.
DAMAGE POLICY: Any damages or stolen items will be charged to the customer in full.
SMOKING POLICY: Smoking is prohibited. Smoking in a non-smoking room will result in a $500 cleaning fee.
TAXES: Applicable taxes subject to change without notice.
PRIVACY POLICIES:
Symphony Hotel, Inc. takes every precaution to protect our customers information. When customers submit sensitive information via our website, it is protected both online and off-line. When our registration/order form asks users to enter sensitive information, such as a credit card number, that information is encrypted and is protected with the best encryption software in the industry; SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Firefox and Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just "surfing".
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a reservations specialist) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure, locked environment. If you have any questions about the security at our website, you can email us at symphonyhotel@gmail.com. Reserving a room at www.symphonyhotel.com is absolutely safe. We guarantee that with each purchase you make, any personal information you provide is secure. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges as a result of making a reservation at www.symphonyhotel.com, we will cover your liability up to $50. This applies only if the unauthorized use of your credit card resulted through no fault of your own while using Symphony Hotel, Inc's secure server, and providing that you notified your credit card provider in accordance with its reporting rules and procedures. www.symphonyhotel.com's secure server uses the latest industry standard encryption software (SSL) to protect personal information. It encrypts all of your personal information, including credit card number and name and address, so that it cannot be read as the information travels over the Internet. You will know that your connection becomes secure during the checkout process by seeing the "S" for "secure" in https://... in your browser's address line.
If you are having trouble booking a room online, we are always happy to take your reservation by phone. You can reach your personal reservation specialist by calling 513-721-3353.
TERMS & CONDITIONS - Effective as of November 1, 2021
Agreement Between Customer and Symphony Hotel, INC.
Welcome to the hospitality business website for The Symphony Hotel (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of lodging-related goods and services, making legitimate reservations or otherwise transacting business with the Symphony Hotel and for no other purposes.
This Website and its pages, the content and infrastructure of these pages, and the online reservation service provided on these pages and through this Website (the "service") are owned, operated and provided by Symphony Hotel, Inc. ("symphonyhotel.com", "us", "we" or "our"). This Website is provided for your personal, non-commercial use only, subject to the terms and conditions set out below. The term "you" refers to the customer visiting and searching for accommodations or engaging in business activities with the Symphony Hotel via the Website and/or booking a reservation through us on this Website.
These Terms and Conditions – as may be amended from time to time – apply to all of our services directly or indirectly (through distributors) made available online, by email or by telephone. By accessing, browsing and using our Website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the Privacy Statement). If you do not accept all of these terms and conditions, please do not use this Website. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.
Symphony Hotel Terms & Conditions
1. Scope of Our Service
2. Use of The Website
3. Rates and Lowest Price Promise
4. Privacy
5. Credit Card Security Standards
6. Reservation Cancellations
7. Currency Converter
8. Limited Liability Disclaimer
9. Indemnification
10. Miscellaneous
11. Service Help
1. Scope of our Service
Through this standalone hospitality Website, www.symphonyhotel.com provides an online digital marketing and reservations platform and advertises our products and services, and through which visitors to the Website can make reservations and engage or communicate with our business. By making a reservation through www.symphonyhotel.com you enter into a direct and legally binding contractual relationship with The Symphony Hotel. From the point at which you make your reservation and submit the details of your reservation, the Symphony Hotel will send you a confirmation email. Your confirmation email is your contract between The Symphony Hotel and yourself.
Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors including manifest and typographical errors, any interruptions whether due to any temporary and/or partial breakdown, repair, upgrade or maintenance of www.symphonyhotel.com or otherwise, inaccurate, misleading or untrue information or non-delivery of information.
2. Use of the Website
As a condition of your use of this Website, you warrant that:
• You possess the legal authority to create a binding legal obligation,
• You will use this Website in accordance with this Agreement,
• You will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act,
• All information supplied by you on this Website is true, accurate, current and complete, and
• We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.
Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our Website for any commercial or competitive activity or purpose.
3. Rates and Lowest Price
The prices or rates on our site are highly competitive. All lodging-related rates on the Website are per room for your entire stay and are displayed including transient or lodging tax and all other taxes per the property, unless stated otherwise on our Website or in the confirmation email.
Sometimes cheaper rates are available at our Website for a specific stay or service at a hospitality business, however, these rates may carry special restrictions and conditions, for example in respect of cancellation and refund. Please check the rate details thoroughly for any such conditions prior to making your reservation.
4. Privacy
Symphony Hotel uses high ethical standards and respects your privacy. Except for disclosures required by law in any relevant jurisdiction and the disclosure of your name, email address and your credit card details for completing your reservation with our business, we will not disclose your personal information to third parties without your consent. Please have a look at our Privacy Policy for further information. Symphony Hotel maintains the privacy rights of guests and guard their personally identifiable information with strict adherence to hospitality industry legal standards.
5. Credit Card Security Standards
Our business requires credit card details in order to guarantee your reservation. We may verify (i.e. pre-authorize) your credit card as well. In order to safeguard and encrypt your credit card information when in transit to us, Authorized.net.
If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information:
6. Reservation Cancellations
By making a reservation, you accept and agree to the relevant cancellation and no-show policy of the Symphony Hotel. The general cancellation and no-show policy of the Symphony Hotel are made available on our Website at the business information pages, during the reservation procedure, and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the details thoroughly for any such conditions prior to making your reservation.
If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the Symphony Hotel’s cancellation and no-show policy. We recommend that you read our cancellation and no-show policy carefully prior to making your reservation.
7. Currency Converter
Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not necessarily updated every day. Check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate, but the Symphony Hotel does not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use.
8. Limited Liability Disclaimer
IN NO EVENT WILL THE WEBSITE, or any of our officers, directors, employees, representatives, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for:
(i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim,
(ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the business as made available on our Website,
(iii) the services rendered or the products offered by our business,
(iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our Website, or
(v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the business (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
9. Indemnification
You agree to defend and indemnify Symphony Hotel, Inc., and/or their respective suppliers and/or distributors and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, as a result of:
(a) Your breach of this Agreement or the documents referenced herein;
(b) Your violation of any law; or
(c) Your use of this Website.
YOU HEREBY AGREE TO INDEMNIFY, DEFEND AND HOLD THE SITE AND ANY MEMBER OF Symphony Hotel, Inc. HARMLESS FROM AND AGAINST ANY AND ALL LIABILITY AND COSTS INCURRED BY THE INDEMNIFIED PARTIES IN CONNECTION WITH ANY CLAIM ARISING OUT OF YOUR USE OF THE SITE OR OTHERWISE RELATING TO THE BUSINESS WE CONDUCT ON THE SITE (INCLUDING, WITHOUT LIMITATION, ANY POTENTIAL OR ACTUAL COMMUNICATION, TRANSACTION OR DISPUTE BETWEEN YOU AND ANY OTHER USER OR THIRD PARTY), ANY CONTENT POSTED BY YOU OR OTHER USERS OF YOUR ACCOUNT TO THE SITE OR ANY BREACH BY YOU OF THESE TERMS OR THE REPRESENTATIONS, WARRANTIES AND COVENANTS MADE BY YOU HEREIN, INCLUDING, WITHOUT LIMITATION, ATTORNEYS' FEES AND COSTS. YOU SHALL COOPERATE AS FULLY AS REASONABLY REQUIRED IN THE DEFENSE OF ANY CLAIM. WE RESERVE THE RIGHT, AT OUR OWN EXPENSE, TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU AND YOU SHALL NOT, IN ANY EVENT, SETTLE ANY MATTER WITHOUT OUR WRITTEN CONSENT.
10. Miscellaneous
Unless stated otherwise, the software required for our services or available at or used by our Website and the intellectual property rights of the contents, information, and material on our Website are owned by Symphony Hotel, Inc.
These terms and conditions and the provision of our services shall be governed by and construed in accordance with United States of America law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in the State of Ohio, United States of America.
Your Record of These Terms: We do not separately file the Terms entered into by each user of the Site. Please make a copy of these Terms for your records by printing and/or saving a downloaded copy of these Terms on your personal computer.
No Agency: Our relationship is that of independent contractors, and no agency, partnership, joint venture, employee-employer or franchisor-franchisee relations is intended or created by these Terms or your use of the Site.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
Enforcement of These Terms: We may immediately terminate any user's access to or use of the Site due to such user's breach of these Terms or any other unauthorized use of the Site. However, we do not guarantee that we will take action against all breaches of these Terms. Our failure to take immediate action with respect to a breach by you or others does not waive our right to act with respect to such breach or any other breach. Any action or inaction by us in response to any breach of these Terms does not limit our rights with respect to actions we may take in response to any other similar or different type of breach.
11. Service Help
For quick answers to your questions or ways to contact us, 513-721-3353. Or email us at: symphonyhotel@gmail.com
Notices with respect to this Website should be sent to:
Symphony Hotel, Inc., 210 W 14th St, Cincinnati, OH 45202; symphonyhotel@gmail.com
We hope your stay is enjoyable, and please let us know if you have any questions we can answer.
Thank You.
The Reservations Department
