Reservation, Child & Cancellation Policy
ISLAND GOODE'S POLICIES
Minimum two-night stay. Room rates are figured with double occupancy (2 persons). No extra persons. Maximum room capacity is 2 persons.
Registered Guests Only: For the safety of our other guests, only registered guests are allowed to be in your room or are allowed to be on the property. We do not allow subletting of rooms for any reason or adding a person into your room that has not already been confirmed on your original reservation.
Maximum Room Capacity: Room capacity is for the safety of all our guests. Because of the strict fire codes and County regulations, we must enforce our policy on this. Please do not come with extra persons over the maximum room capacities.
Child Policy: Children are restricted (below 18 years). Please do not come with children or you will have to find other accommodations on your own and you will forfeit all monies with no refunds.
Pet Policy: No Pets allowed.
Meals: We no longer serve meals. You are welcome to bring in your own food and enjoy either in your room or outside on your private lanai (patio). There is a microwave oven and toaster to reheat foods/beverages and other appliances as listed on our room description page.
Taxes: All rooms are subject to Hawaii's 17.97% tax, which includes transient accommodation tax (TAT) 13.25% and general excise tax (GET) 4.72%.
Confirmation: Total payment must be paid in advance. A confirmation will then be emailed to you by Island Goode's. The email will have a confirmation number, arrival date, departure date, total cost of reservation.
THE CONFIRMATION DOCUMENT IS VERY IMPORTANT. WITHOUT THIS DOCUMENT, IT WILL MAKE IT VERY DIFFICULT FOR YOU TO HAVE A SMOOTH EASY SELF CHECK-IN. PLEASE BRING THIS ARRIVAL CONFIRMATION DOCUMENT WITH YOU FOR AN EASY SELF CHECK-IN. THE CONFIRMATION MAY TAKE SEVERAL HOURS TO ARRIVE AT YOUR EMAIL BOX. PLEASE CALL US AT 808-964-2291 IF YOU ARE CONCERNED WITH YOUR RESERVATION/CONFIRMATION OR YOU HAVE NOT RECEIVED YOUR CONFIRMATION.
Check-In: Check-in is between 3 pm to 12 mid-nights. We are not able to accept early arrivals or hold your baggage.
Check-Out: Check-out is at 11 am
Smoking/Burn Rules: “No Smoking” is now a State Law in Hawaii. We take this very seriously. Also, NO burning of anything in the rooms or outside such as matches, candles, incense, mosquito coils, etc. NO SMOKING/BURNING IN ANY ROOMS OR OUTSIDE OF ROOMS IS ALLOWED INCLUDING ELECTRONIC CIGS OR VAPES. We have trade winds blowing most of the time on the Island, so smoke can travel in and around the facility and enter other rooms. If you smoke/burn in your room you will be charged a $250.00 per occurrence for a special cleaning fee, this will be debited from your credit card on file. If you smoke/burn outside of your room and not in the designated smoking area (driveway entry), you will pay $100.00 fee. This will be debited from your credit card on file. If it occurs a second time in your group/party (inside or outside room), you will be fined again and will be asked to leave. Do not throw into any trash containers or flush down the toilet any smoking products, cigarette packages, butts, ashes. If you need to smoke, take a walk, and go to the driveway entry or beyond. Two chairs are there for you comfort as well as a butt/ash can trash dispenser. You agree and agree to pay, if you are asked to leave or decide to leave, you will forfeit all monies charged for your stay and any fines incurred for smoking as we (management) decide. By signing this agreement, you are agreeing and giving us authorization to apply charges to your credit card on file for smoking in your room or outside of the designated smoking area, damages and any loses.
Non-Refundable Reservations: All reservations are non-refundable. We no longer refund reservations if canceled for any reason. However, we do offer a 1-year voucher to rebook your stay. If you are concerned about the possibility of cancelling your reservation, we recommend you purchase travel interrupt insurance through a third party for your own financial protection. We always use World Nomads.
Cancellations Special Conditions:
Hurricane/Storm Policy: Hurricane season is from June to November. The Big Island has never had a hurricane hit the island in recent history. We suggest travel interrupt insurance through a third party for your own financial protection if you are worried about the possibility of a hurricane/tropical storm interfering with your travel plans to Hawaii/The Big Island. We recommend World Nomads insurance. Our Island Goode’s Policies will apply.
Lava Flow Policy: We are in one of the safest lave zones (hazard 8) on the Big Island, hazard 9 being the safest. We are below Mauna Kea which is a dormant volcano and has not erupted in 4,700 years. We suggest travel interrupt Insurance through a third party for your own financial protection if you are worried about a volcanic event that might concern you. We recommend World Nomads insurance. Our Island Goode’s Policies will apply.
Acts of Terrorism, Invasive animals/Insects/ Pandemic that could cause health problems: These conditions are out of our control. We suggest travel interrupt Insurance through a third party for your own financial protection if you are worried about these problems and they concern you. We recommend World Nomads insurance. Our Island Goode’s Policies will apply.