Standard Cancellation Policy:

This applies to all reservations reserved on this website or directly with us using our website (www.islandgoodes.com) as their reservation information source. Long term stays (essential workers) have already received our Special Cancellation and Renewal Policy by email and will abide by those rules and agreements.

Due to Covid19, some amenities have changed. Please do not rely on passed reviews/pictures on other sights (TripAdvisior, 3rd party websites/review sites). Everything that is written on this website is accurate and should be used as what is offered as amenities. If it is not listed on this sight, then most likely it is no long available. We cannot change our 3D Tour of our rooms at this time. You will see items that are no long available due to health and safety reasons. If you have questions, please call us at 808-964-2291.

All Reservations are non-refundable: We no longer refund reservations if canceled for any reason. However, we do offer a 1 year voucher to rebook your stay. If you are concerned about the possibility of cancelling your reservation, we recommend you purchase travel interrupt insurance through a third party for your own financial protection.

Reservation Policies:

Minimum three night stay. Room rates are figured with double occupancy (2 persons).

Due to Covid19, we are no longer offering breakfast or any food service.

For the safety of our other guests, only registered guests are allow to be in your room or are allowed to be on the property. Please be prepared to show us your charge card and I.D. upon arrival. One car is allowed per room. Rooms cannot surpass the occupancy that is listed on this website.

Maximum Room Capacity: Room capacity is for the safety of all our guests. Because of the strict fire codes and County regulations, we must enforce our policy on this. Please do not come with extra persons over the maximum room capacities, we will have to turn away the extra person/s and they will have to find other accommodations elsewhere, unless we have an opened room available at that room's price. Please do not count on us having an extra room open when you arrive. Please do not email us on this issue. You can call us, but we will make no exceptions to this policy verbally or by email. There will be No Refunds if you arrive with extra persons that go over our maximum capacity and then decide that your entire party wants to relocate because of this policy. You will be charged for the entire stay.

Child Policy: Children are restricted (below 18 years). Please do not come with children or you will have to find other accommodations on your own and you will forfeit all monies.

Pet Policy: No Pets allowed

All reservations are non-refundable. The total amount is required to reserve your stay. We accept Visa or Master Card only.

Taxes: All rooms are subject to Hawaii's 17.97% tax, which includes transient accommodation tax (TAT) 13.25% and general excise tax (GET) 4.72%.

THE CONFIRMATION MAY TAKE SEVERAL HOURS TO ARRIVE INTO YOUR EMAIL BOX. PLEASE CALL US AT 808-964-2291 IF YOU ARE CONCERNED WITH YOUR RESERVATION/CONFIRMATION OR YOU HAVE NOT RECEIVED YOUR CONFIRMATION.

Confirmation: Once payment is made, a confirmation will then be emailed to you by Island Goode's. The email will have a confirmation number, arrival date, departure date, total cost of reservation and arrival instructions.

Check-In: Check-in is between 3 pm to 12 Mid-night. We are not able to accept early arrivals or hold your baggage. We are limited on the time needed to get rooms ready and are limited on storage space.

Check-Out: Check-out is at 11 am. We are not able to accommodate late check out because of the time needed for changing out rooms for the next guest's arriving. We can not hold baggage for later flights. We are very limited on storage space.

No Show: Please let us know in advance if you will not be arriving on your arrival date or anticipate arriving after midnight. If you do not call us by 8:00 pm HST (phone call) to let us know of a late arrival (after midnight) and you do not show up by midnight on your expected arrival date, you will be considered a NO SHOW and your complete reservation will be canceled. You must make direct contact (No later than 8:00 pm) with us by a phone call to let us know that you will be arriving late. An email will NOT work under these circumstances, call us (808-964-2291). If you are a NO SHOW, you will lose all monies and will have to look for another accommodation on your own.

Smoking/Burn Rules: No Smoking is now a State Law in Hawaii. We take this very seriously. Also, NO burning of anything in the rooms or outside such as; matches, candles, incense, mosquito coils, etc. NO SMOKING/BURNING IN ANY ROOMS OR OUTSIDE OF ROOMS IS ALLOWED INCLUDING ELECTONIC CIGS OR VAPS. We have trade winds blowing most of the time on the Island, so smoke can travel in and around the facility and enter into other rooms. If you smoke/burn in your room you will be charged a $250.00 per occurrence for a special cleaning fee, this will be debited from your credit card on file. If you smoke/burn outside of your room and not in the designated smoking area (driveway entry), you will pay $100.00 fee. This will be debited from your credit card on file. If it occurs a second time in your group/party (inside or outside room), you will be fined again and will be asked to leave. Do not throw into any trash containers or flush down the toilet any smoking products; cigarette packages, butts, ashes. If you need to smoke, take a walk and go to the driveway entry or beyond. Two chairs are there for you comfort as well as a butt/ash can trash dispenser. You agree, if you are asked to leave or you decide to leave, you will forfeit all monies charged for your stay as well as any fines incurred for smoking as we (management) decide.

Damages: Damage to Property/Rooms/Lost Room Key/Transmitter: We understand that there is normal wear and tear: however, if there is damage to the property/room above what we would consider normal wear and tear, then we reserve the right to charge you for any damage in the rooms or on the property that we consider damaged property. Lost room key will be charged $100.00. We will charge your credit card on file for any damages and loses caused. Please let us know as soon as possible of any problem/accident that you have had on the property or in your room. Please no washing of anything in the rooms, in the bathtub or sink: clothes, dishes, equipment, or anything. Physical damage to our tubs and showers and water damage to flooring and furniture is our biggest concern. Let us know if you need help.

Terminate Agreement:  Island Goode’s bed and breakfast reserves the right to terminate the balance of any guest’s stay without refund for any unruly behavior that causes management or other guests physical or mental discomfort, or that disrupts the operation of Island Goode’s bed and breakfast for any reason, and at our discretion (not following written or oral directions, misuse of appliances and property, raucous behavior, abusive language, and uncontrolled outbursts). Guests asked to leave will be charged for the entire reservation. Other fees may be assessed related to missing or damaged property, cleaning fees, loss of room use fees as appropriate and determined by Island Goode’s bed and breakfast.  By signing this agreement, you are agreeing and giving us authorization to apply charges to your credit card on file for damages and loses.  Local authorities will be called to remove all occupants from the property if you do not pack up your belongings and leave the premises immediately when asked by management/owners.  

Cancellations Special Conditions:

Hurricane/Storm Policy: Hurricane season is from June to November. The Big Island has never had a hurricane hit the island in recent history. We suggest travel interrupt insurance through a third party for your own financial protection if you are worried about the possibility of a hurricane/tropical storm interfering with your travel plans to Hawaii/The Big Island. Our Standard Cancellation Policy will apply.

Lava Flow/Earthquake Policy: We are located in one of the safest lave zones (hazard 8) on the Big Island, hazard 9 being the safest. We are below Mauna Kea which is a dormant volcano and has not erupted in 4,700 years. We suggest travel interrupt Insurance through a third party for your own financial protection if you are worried about a volcanic event that might concern you. Our Standard Cancellation Policy Cancellation Policy will apply.

The Merrie Monarch Festival: Non-refundable. Our Standard Cancellation Policy will apply.

Acts of Terrorism, Invasive animals/Insects/ Pandemic that could cause health problems: These conditions are out of our control. We suggest travel interrupt Insurance through a third party for your own financial protection if you are worried about these problems and they concern you. Our Standard Cancellation Policy Cancellation Policy will apply.