RENTAL POLICIES
Please feel free to contact us should you have any questions regarding our vacation rental policies.
25% deposit by personal check, cashiers check or money order is required to secure dates. You are also welcome to pay by credit card through PayPal securely online. There is a 5% transaction fee to use this service. Deposits on the Cloud 9 Beach House and Private Wailea Home are non-refundable. $250 cancellation fee for our condos if you cancel more than 90 days prior to arrival. After the 90 day period, refund is only based on our ability to re-rent your dates less the cancellation fee ($250 for condos, $1000 for homes).
Seven night minimum stay required (14 night minimum stay over Christmas).
Discounted rates available for stays 28 plus nights. Does not include high season of November 1st - April 15th. Please inquire.
Additional charge of $10/night per person per night for more than two guests ($20/night per person for more than 6 guests including children in our Home Rentals).
Balance of payment is due 90 days prior to arrival.
Check-in time is 3PM. Check-out time is 10AM. Low season late check-out available with half day charge. High season late check-out only available with full day charge.
One time cleaning fee of $130 for our studio units, $160 for one bedrooms units, $495 for Sunny South Maui and Cloud 9 rental homes is added to all bookings.
ALL OF OUR UNITS ARE NON-SMOKING BOTH INSIDE AND ON THE LANAI
CANCELLATION POLICY
CONDOS: 90 days prior to arrival - full refund less $250 cancellation fee
Less than 90 days - no refund unless unit is re-rented in which case refund will be made only for those days re-rented less the cancellation fee
HOMES: Deposit is non-refundable.
Less than 90 days - no refund unless home is re-rented in which case refund will be made only for those days re-rented less a $1000 cancellation fee